Jpay Video Connect Not Working. Users need to create an account on www. Search for your inmate, a
Users need to create an account on www. Search for your inmate, and add them. my webcam is plugged in correctly. Jpay not working has been on for 3 days now, some areas 5 days. Disable any VPNs or firewalls that might block the connection. Follow the onscreen instruction to continue the JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. Jun 9, 2022 路 Make sure your JPay Video Connect was confirmed and approved by your inmate’s facility. Because JPay knows how important it is to support your incarcerated loved one, we have established partnerships with Departments of Correction across the country to give you the tools you need to stay Not familiar with JPay, but if they don't have a mobile system, I wouldn't try it on a mobile phone. After which you will see your camera’s video image in a small window. On the JPay home page, on the Navigation menu, click JPay Video Connect. Harris (2021, September 25. I just tried to enter my first JPay video session. Click Here to download the VRE client for Windows from Securus Technologies. You disregard the option of the following as you’ll be using Jpay or GTL: Securus Video Connect AdvanceConnect Securus Debit This is your home for fast and secure money transfer, quick and affordable email, intuitive Video Connect sessions, and the JPay Tablet program. If prompted by windows security, click "Allow" or "Run Anyway" to allow the installation to proceed. I am an approved visitor and been to quite a few in person visits, but when trying to use Video Connect it says my LO doesn’t have the permission for Video Connect. Failed JPay video visit Failed JPay Visit Can someone pleaseeeee help. But every time I go to join the call it says “failed to detect video” . gtlvisitme. Jun 9, 2022 路 On the day of the video session both you and the incarcerated individual should join the video session at the appointed time. Scheduling a video visit is actually easy, isn’t it? Some Issues You May Face During Video Visits JPay also provides a way to make a payment using a money order. When you connect to a video session, the Video Connect system makes sure your audio and video devices are connected and properly configured. Thanks! I wanted to clarify that there is no way for me to send her music directly (through email). Master the JPay Tablet Video Visits 馃憠 JPay Tablet Visits 馃憠 Learn how to schedule a smooth JPay video visit on your tablet with this easy step-by-step guide. Calling services are provided by Securus Technologies, the parent company of JPay. Securus Debit A Securus ® Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. Ensure your laptop’s internet connection is stable and uses a supported browser like Chrome or Firefox. The retest will tell When physical visits are challenging, JPay's Video Connect ("Video Connect") lets you speak with your incarcerated loved one from the comfort of your own home. Follow the onscreen instruction to continue the I pass the Securus call test, everything should be working properly but every time I go to sign into the visit it said “video not detected” I’ve accepted all the permissions. It told me that I needed to download something on my computer… Jun 9, 2022 路 Before joining a JPay Video Connect you should test your webcam. Before joining a JPay Video Connect you should test your webcam. App is mostly off. When physical visits are challenging, JPay's Video Connect ("Video Connect") lets you speak with your incarcerated loved one from the comfort of your own home. About JPay Video Connect You can have a video session with your individual live at home using JPay's Video Connect service. I’ve accepted all premissions on the website. Dec 4, 2025 路 Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot!. I have updated everything, checked all the settings, but it won't work anymore. Jun 9, 2022 路 Home / Getting Started / How do I troubleshoot Video Connect issues? You may experience some difficulties during your video session. Jun 20, 2023 路 • If you want to have a successful video visit on JPay, you need to know the technical requirements! Join our guide to find out what you need to have a smooth conversation with your loved ones. Select the facility where your loved one is located. Mar 13, 2025 路 How Do Video Visits Work? Using JPay’s platform for video visits is straightforward. The Software Technician can help with setting up and using the video feature on your JPay app. If your JPay video visit remains stuck on the connecting page, first clear your browser cache and cookies. Make sure you are logged in to your JPay. has anyone had this problem? Please help • Learn how to schedule a video visit using the JPay app on your Android phone. Both you and the individual should join the JPay Video Connect at the appointed time. If you know of any other JPay problems or JPay Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Browse all Jpay Videoconnect articles and guides on JPay Help Center The retest will tell you if your equipment is set up improperly or is not in good working order. My LO is in a prison that uses JPay for video and sending money, but another app for messaging. Have you reached any luck? On the securus app his facility isn't listed for video calls, it's only county jails and detention centers (he's in a state prison). Thanks for the info. Get fixes for JPay Inability to reach a human representative, Poor video quality during visits, Long wait times for support, Video connect feature frequently down, No refunds for rejected content, JPay does not log in on desktop, etc You can help an incarcerated individual make phone calls by making a deposit into either an AdvanceConnect prepaid calling account or their Securus Debit account where at facilities where calling services are offered. If available at an agency you will schedule a time and you and the individual will join the live video session. I pass the Securus Call test. It provides details on upcoming scheduled calls, how to test and use the video calling feature, and links to other JPay services and legal information. Apr 27, 2021 路 Engage in conversation on the "Jpay Video Connect Issue/Google number question " WriteAPrisoner. May 4, 2022 路 You can visit your individual while at home or anywhere you have a PC using JPay’s Video Connect service. Apr 14, 2014 路 Engage in conversation on the "Video vistation via Jpay" WriteAPrisoner. Nov 19, 2024 路 Our Securus Video Connect® and JPay Video Connect Product is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connect sessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see Securus Technologies eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging. JPay’s incarcerated individual email service is a fast, feature-rich way to correspond with your incarcerated loved one. Because JPay knows how important it is to support your incarcerated loved one, we have established partnerships with Departments of Correction across the country to give you the tools you need to stay The JPay App is the easiest way to stay connected and support your incarcerated individual. I've exhausted all of those options. Devices not detected When you connect to a video session, the Video Connect system makes sure your audio and video devices are connected and properly configured. A Webcam is required for two way video participation. The document describes a JPay Video Connect service that allows users to schedule video calls with incarcerated individuals. A Video Visit or a Video Visitation is a virtual way to talk face-to-face with your inmate from the comfort of your home using your personal computer. com. This is NOT a commissary account. Verify that your computer is connected to the Internet, your camera is working properly, your speakers produce sound and your microphone is plugged in to your computer. If video visitation is offered at the facility, go to www. Explore more opportunities to communicate with your incarcerated loved ones with Securus Video Connect. If you receive an error message that says your microphone and camera were not detected, make sure the devices are securely plugged into your computer and try to test your equipment again. Jun 9, 2022 路 To be eligible for a JPay Video Connect you will need the following: You must be on the inmate’s approved visitor list Have a JPay. Maybe your local library has computers with web cameras available or lends out laptops? Buying a JPay Player Buying phone time Scheduling a JPay Video Connect Things to remember Not all services are available for all facilities. This is the easiest and fastest way to Fix This is your home for fast and secure money transfer, quick and affordable email, intuitive Video Connect sessions, and the JPay Tablet program. Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. My fiancé said his messages stopped working altogether at one point but I got 2 back to back right after that & it’s been ok since. See screenshots, ratings and reviews, user tips, and more games like JPay. For select facilities and agencies, you can send a money order to the JPay Money Order Lockbox, where it will be processed electronically. To join a video session On the JPay home page, click Video Connect on the navigation menu, On the Video Sessions page, click Start Video Session Now! in the video session box of the session you want to join A banner will appear briefly as the video client starts up. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want. If you use GTL for phone calls, you’ll only be using: eMessaging Videogram Snap n Send If your facility has “Text Connect” but most dont. Stay connected with your incarcerated loved ones easily and efficiently with this step-by-step tutorial. We're required to use Jpay, which was kind of working this summer, but now I can't get the video to work. And, how would you like to connect with the Computer Technician - phone call or online chat? Customer: Phone call JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. Have high-speed Internet access Two way audio functionality requires that your PC have speakers and a microphone. Congratulations! You successfully schedule your video visitation. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions. I called JPay & they said they couldn’t help any further cause it should be working. exe file from your downloads folder or from the bottom status bar of the browser. Nov 9, 2025 路 Is anyone else having trouble with JPay video visits? The system is asking me to reinstall Securus, but when I download and install and then go back to try to get into the visit, it asks me to install again. com account and have a Visa or MasterCard on file. I have managed to get thru website few occasions but it last minute or two. This is the easiest and fastest way to Fix GettingOut by Telmate helps friends or family connect with incarcerated inmates. Once registered, you can schedule a video visit at a time that works for both you and your inmate. Click “Schedule” to begin the Follow these steps to register for a Securus Video Connect account. Oct 28, 2021 路 Last, your schedule of the JPay Video Connect will be added to your calendar, so it can be seen on the JPay Video Connect Page. but you know what I send a message to jpay to credit me to visit. ) JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. At this time you can only use the Video Connect service on the JPay. Not the usual problems but completely off the way website or app is not working at all. We were supposed to have a video visit today, I saw him for 5 seconds then got kicked off & no option to re join. Conversations in Real Time Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. Technician's Assistant: Are you experiencing any specific issues or errors when trying to reach a live person at JPay? Customer: No option speak to someone Technician's Assistant: OK. r/JPay: If you use any of the JPay products and services come and share your experiences here. Does anyone have experience submitting music to prison media services? At this point, any advice would be appreciated. Software is not uniform, it needs to be coded to work on not just each type of operating system, but each version of each operating system. When you can't be there, Video Connect is a great alternative. I know nothing about how prison works. Dec 8, 2020 路 Solved: My foster son has started video visits with his bio dad who is incarcerated. We're required to use Jpay, which was kind of working this summer, but - 11659038 All video visits were credited to our jpay accounts however jpay video visits no longer exist as of this morning so we are out the money. Is JPay not working? down or has issues? We have made it super easy to fix JPay at the root to avoid any and all issues. How can I purchase a Video Visit? To purchase a Video Visitation session you need to have a JPay. Dec 11, 2020 路 My foster son has started video visits with his bio dad who is incarcerated. All video visits were credited to our jpay accounts however jpay video visits no longer exist as of this morning so we are out the money. The audio is fine, but no video. We would like to show you a description here but the site won’t allow us. Depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments. Media content has specific parameters for inclusion and is monitored to ensure that it is appropriate for an inmate audience. Make sure you have selected the correct incarcerated individual for the service you want. JPay is (unsurprisingly) not responding to my emails. JPay's inmate services include money transfers, email communication, tablets for inmates, video visitation, and parole and probation payment solutions to Failed JPay video visit Failed JPay Visit Can someone pleaseeeee help. JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. The Incarcerated Individual will receive a notification with the date and time of the JPay Video Connect. com and complete the registration process. JPay App Not Working: How to Fix JPay App Not WorkingIn this video, I'll show you How to Fix JPay App Not Working. Hey ladies did anyone have trouble over weekend connection with there LO in Idaho?? Saturday late evening we connected for about 5 minutes then dropped out reconnected drop out again My end was ok . Dec 4, 2025 路 The JPay App is the easiest way to stay connected and support your incarcerated individual. Every representative I've ever spoken to always blames it on a poor signal. I've called JPay several times & they are real quick to give credits & sometimes refunds. Click "Run" when prompted to install the client. You can try some of the solutions below. If not prompted, double click on the . · How do you do video visitation on JPay? Check to see if your inmate's facility offers video visitation. 00:00 - Why is my JPay video visit not working?00:36 - Why isn't my JPay working?01:04 - How do I zoom in on an inmate?Laura S. Hi, I'm hoping somebody can help. When the Incarcerated Individual joins, a larger video I see on JPay that there is an option to send a prisoner money and I'm thinking he'd appreciate it if I did as he does not expect that sort of thing. No video If the video is not working for your video session, try the following: Apr 27, 2021 路 Engage in conversation on the "Jpay Video Connect Issue/Google number question " WriteAPrisoner. com website. Jun 15, 2023 路 • Ensure a Smooth JPay Video Visit: Check Your Device's Compatibility Today! Learn how to check your device's camera and microphone compatibility for JPay video visits. com Forum. jpay. Dec 20, 2025 路 JPay is a privately held company located in Miramar, Florida that contracts with many government agencies. And, how would you like to connect with the Technician - phone call or online chat? We would like to show you a description here but the site won’t allow us. Try one of these options to have a better experience on Securus. Scheduling a JPay Video Connect After communicating with your Incarcerated Individual, about the date and time for the JPay Video Connect you can schedule it through JPay. And then the jpay app doesn't show anything other than canteen funding, and the jpay website says he's not approved for video connect. I’ve tried 3 times now to have a video visit w my girlfriend & it’s been a fail . The company has contracts with many state Departments of Correction, county jails, and some private prisons in more than 30 states. The reps do not know if this change over that happened over night will be fixed as they haven’t been updated on anything or if this will be the permanent switch over even though the facilities are not equipped. On the JPay Video Connect menu, click System Check. The tablets have no camera or internet access capability and run on a secure connection provided by JPay, Inc. I get notifications of messages from the app/email. If the test indicates that your setup is fine, and you can see moving images and hear audio in the testing frame, try to connect to your video session again. A JPay Video Connect is a virtual way to talk face-to-face with your incarcerated individual from the comfort of your home using your personal computer. Download JPay by JPay LLC on the App Store. Video Visits are available in 30 minutes sessions. . Click here to learn how to schedule a JPay Video Connect. Securus offers anywhere video visitation, which allows remote visitors, such as family and friends, bail bondsmen, probation officers, and attorneys secure communication with incarcerants from outside the facility via a broadband internet connection on any device, including both Android and Apple mobile devices. What can a prisoner do with money? Note: He is in NYS being held by Department of Corrections Apr 14, 2014 路 Engage in conversation on the "Video vistation via Jpay" WriteAPrisoner. Remote and on-site video options available. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Are you struggling to log into the JPay app? You're not alone! In this comprehensive tutorial, we will guide you through the most common issues that prevent Click Here to download the VRE client for Windows from Securus Technologies. com account. In order to start your system check, you need to click on the "click here" link on the "System Check" page.